Refund policy

Return & Refund Policy

At Rivox, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging.

  • The product is not damaged, washed, altered, or used.

  • Proof of purchase/order details are provided.

2. Non-Returnable Items

Certain products cannot be returned for hygiene or safety reasons, including:

  • Used beauty and personal-care products

  • Opened cosmetics

  • Personal hygiene products

  • Products damaged after delivery due to customer misuse

  • Clearance or final-sale items, where applicable

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos/videos of the product

  • Photos of the packaging, if applicable

After reviewing your request, we may offer a replacement, refund, or another suitable solution.

4. Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed according to the original payment method or another agreed method.

Refund processing time may vary depending on the payment provider or bank.

5. Return Shipping

For returns due to change of mind, incorrect size, or personal preference, the customer may be responsible for return shipping costs.

If the product is damaged, defective, or incorrectly sent by us, Rivox will cover the applicable return/replacement shipping cost.

6. Exchange

If you would like to exchange an eligible product, please contact us within 7 days of delivery. Exchanges are subject to product availability.

7. How to Request a Return

To request a return or refund, contact our customer support with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos:

Our support team will guide you through the return process.

8. Important Notice

We reserve the right to refuse returns that do not meet the conditions mentioned in this policy.

This Return & Refund Policy may be updated from time to time to reflect changes in our business practices.

Thank you for shopping with Rivox!