Shipping Policy

At Rivox, we aim to process and deliver your orders as quickly and safely as possible.

1. Order Processing

Orders are usually processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive shipping or tracking information where available.

2. Delivery Time

Estimated delivery time is generally 3–7 business days after your order has been dispatched.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Rivox may offer promotional free-shipping deals or other shipping offers.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Rivox is not responsible for delivery problems caused by:

• Incorrect or incomplete addresses

• Incorrect phone numbers

• Customer unavailability

• Refusal to accept the package

• Failure to respond to the courier

If an order is returned because of incorrect information or repeated delivery attempts, additional shipping charges may apply.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are required to provide a valid phone number and accurate delivery information.

Customers should be available to receive and pay for the order when the courier arrives.

6. Delayed or Lost Orders

Although we work with reliable delivery partners, delays may occasionally occur.

If your order is significantly delayed or appears to be lost, please contact our customer support with your order number so we can assist you.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide clear photos or videos of the package and product.

We will review the issue and provide an appropriate solution according to our Return & Refund Policy.

8. Order Cancellation

Orders may only be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible. Please contact us as soon as possible if you need to cancel an order.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support through the contact information provided on our website.

Thank you for shopping with Rivox!